Here at Creative Industries, We’re committed to keeping businesses like yours connected with your community — especially when disruptions and frequent changes make normal communication more difficult.
We know that many businesses are facing unexpected challenges including keeping in touch with customers, so we wanted to share a few things you can do now to get ahead of these challenges and stay connected.
TIPS TO KEEP IN TOUCH
Share frequent updates
Posting is a great way to keep your customers informed when you’re experiencing changes. Announce your adjusted hours, share measures you’re taking to keep safe, or explain the ways customers can still place orders with your business.
Keep up customer relationships
Customers can contact you directly on Facebook or additional social profiles if your normal hours have changed or your business is closed. Make sure your Page Inbox is set up so you can answer questions, and save time by setting up an automated response to frequently asked questions such as store closures.
Take your events online
See which parts of your business you can shift online — especially as people are at home spending more time on their devices. If you have to postpone or cancel an event, try hosting a free Live session on Facebook instead. If your store is closed, you can still showcase your products or service or consider offering gift vouchers or cards for your services to be redeemed after the lockdown.
If you would like to chat to us about improving your online presence or taking your products and services online , contact us on FB or email us on firstname.lastname@example.org.